Privacy
Privacy policy
Last updated 22 November 2026
The short version
- We never log in to your inbox. We only see the school and club emails you choose to forward.
- We read them to put dates and to-dos in your calendar. That is all we use them for.
- Forwarded emails are deleted after 30 days. The dates and to-dos stay until you delete them or your account.
- We don’t sell your data, show ads, or use tracking cookies. The company that reads emails for us does not train its AI on them.
- You can see, correct or delete your family’s information at any time.
Who we are
KinLoop is run by Ioncam Ltd, a company registered in England and Wales (company number 15915136), whose registered office is at Unit A148, 4–6 Greatorex Street, London E1 5NF. We are the controller of the personal information described here. Our registration with the Information Commissioner’s Office (ICO) is being processed.
Questions or requests: hello@kinloop.co.uk.
What we collect and why
| What | Examples | Why we use it | Legal basis |
|---|---|---|---|
| Waitlist details | Email address; optionally school, number of children, how you heard about us; the link you arrived from | To email you once when KinLoop opens, and to see which schools and channels to prepare for | Your consent, which you can withdraw at any time |
| Your account | Each parent’s name and email address; family name; the email addresses you forward from | To run your account, let you log in and send you KinLoop’s emails | Contract: providing the service you signed up for |
| Your children’s details | First name, school, class, year group, clubs and teams, and any notes you add | To match each date and to-do to the right child | Contract, and our legitimate interest in giving your family accurate results |
| Forwarded emails and attachments | The school or club emails you forward, including newsletters, letters and PDFs | To find the dates, events and to-dos in them | Contract, and our legitimate interest (see “Other people in school emails”) |
| Your calendar items | Events, to-dos, repeats, and what you tick off, edit or remove | To build your calendar feed, Home page, Sunday digest and alerts | Contract |
| Payments (from 7 Dec) | Plan, billing dates and payment status. Card details are held by Stripe, not by us | To take payment and keep tax records | Contract and legal obligation |
| Technical information | Login sessions, error counts, and the date and time of requests | To keep KinLoop secure and working | Legitimate interest in running a secure service |
We only email you about your account and the service: the Sunday digest, alerts, invites and account notices. You can turn the digest and alerts off in Settings. We don’t send marketing emails unless you ask for them.
Other people in school emails
School emails sometimes mention other children, parents or staff, and occasionally sensitive details such as health or allergies. We don’t look for this information and we don’t use it. It is read automatically only to find your own children’s dates, and the email is deleted after 30 days. Only the dates and to-dos for your family are kept. Please don’t forward emails that aren’t about school or club activities.
How emails are read
We use an AI service, Anthropic, to read each email and find the dates and to-dos in it. Anthropic acts as our processor under a contract. By default it does not use our data to train its models, and it deletes what we send within 30 days (Anthropic: training, Anthropic: retention). Nobody at KinLoop reads your emails unless you ask us to look into a problem.
KinLoop’s decisions are about where an item goes in your calendar. They have no legal or similarly significant effect on you. Anything we’re not sure about waits for you in Please check, and you can change or remove any item.
Who we share it with
We never sell your information or share it with advertisers. We use these suppliers to run KinLoop, each under a contract that limits what they can do with it:
| Supplier | What they do | Where |
|---|---|---|
| Supabase | Our database: accounts, children’s details, calendar items | EU (Stockholm, Sweden) |
| Cloudflare | Receives forwarded emails, hosts the website and app, stores emails for 30 days | Emails stored in Western Europe; the website and app run on its worldwide network |
| Anthropic | Reads forwarded emails to find dates and to-dos | United States |
| Resend | Sends KinLoop’s emails (digest, alerts, invites) | Sends from Ireland (EU); may keep copies of sent emails in the United States |
| Stripe (from 7 Dec) | Takes card payments | UK, EU and United States |
We may also share information if the law requires it, or to protect someone’s safety.
Information sent outside the UK
Our database is in the EU, which the UK recognises as giving equal protection, and forwarded emails are stored in Western Europe. Some suppliers also process information in the United States. When they do, it is protected by the UK’s approved safeguards: the UK International Data Transfer Agreement or Addendum, or the UK–US data bridge where the supplier is certified.
How long we keep it
| Information | How long |
|---|---|
| Waitlist details | Until we open and email you, then 3 months, unless you sign up. Deleted sooner if you ask |
| Forwarded emails and attachments | 30 days. Then the email, its subject, sender and file names are deleted; the date it arrived and the school stay with your account |
| Calendar items and children’s details | While your account is open |
| Copies of KinLoop’s own emails | Up to 7 days in our database; 30 days at Resend |
| Anthropic’s copy of an email | Up to 30 days |
| Security logs | Up to 7 days at Cloudflare |
| Payment and tax records | 6 years, as UK tax law requires |
| Everything, when you delete your family | Deleted within 7 days of asking (the gap lets any parent cancel a mistake) |
Cookies
The website (kinloop.co.uk) uses no cookies. We measure visits with Cloudflare Web Analytics, which uses no cookies and doesn’t identify you.
The app (app.kinloop.co.uk) uses only cookies that are strictly necessary: two keep you logged in (for up to 30 days), and one keeps an invite for an hour while you log in. These don’t need your consent.
Children
KinLoop is for parents and carers aged 18 or over. Children don’t use KinLoop or have accounts. A parent adds their children’s details, and can change or delete them at any time.
Your rights
You can ask us to:
- give you a copy of your information
- correct anything that’s wrong
- delete your information
- stop or limit how we use it, or object to it
- give you your information in a format you can take elsewhere
- withdraw consent (for example, leave the waitlist)
Most of this you can do yourself in Settings. For anything else, email hello@kinloop.co.uk. We reply within one month.
If you’re unhappy with how we’ve used your information, please tell us first. You can also complain to the ICO (0303 123 1113).
Changes
If we change this policy in a way that matters, we’ll email account holders before it takes effect. The date at the top shows the latest version.