Terms

Terms of service

Last updated 22 November 2026

These terms are the agreement between you and Ioncam Ltd (“KinLoop”, “we”) for using KinLoop. Please read them with our privacy policy. If you’re a consumer in the UK, nothing here takes away your legal rights.

1. What KinLoop does

KinLoop reads your children’s school and club emails and puts the dates and to-dos in your calendar. You forward the emails to your family’s KinLoop address. We find the events and to-dos in them, show them on your Home page, add them to your calendar feed, and send a Sunday digest and alerts for changes in the next 48 hours.

2. Your account

  • You must be 18 or over and a parent or carer of the children you add.
  • One plan covers one household: the parents or carers in your household, all your children, and every school and club.
  • Keep your login details to yourself. You’re responsible for what happens in your account.
  • Only forward emails you’re entitled to receive, and only about school and club activities.

3. Checking what we find

KinLoop is careful, but it reads emails automatically and can get things wrong or miss something, for example when an email is unclear, an attachment can’t be read or plans change at short notice. Anything we’re not sure about waits for you in Please check.

KinLoop is a helping hand, not a replacement for the school’s own messages. For anything important, such as safety, medical, exam or travel arrangements, always check the original email or ask the school.

4. Free month and payment

  • Your first 30 days are free on either plan. We take your card details when you sign up but charge nothing during those 30 days. We’ll email you before they end. If you cancel within the 30 days, you pay nothing.
  • Monthly plan: £2 a month, charged on day 31 and then every month.
  • Annual plan: £20 a year, charged on day 31. Your year starts on day 31, so the free month comes on top.
  • Payment is taken in advance by card through Stripe. Prices include any VAT that applies.
  • Your plan renews automatically at the end of each month or year until you cancel. For annual plans, we’ll email you at least 14 days before each renewal.
  • If we change the price, we’ll tell you at least 30 days before it affects you, and you can cancel before then.
  • Founding families who joined during the beta and choose a plan by 31 December 2026 pay nothing until 1 January 2027, then £15 a year for as long as their plan stays active.

5. Cancelling

  • You can cancel at any time in Settings, in two clicks. Your plan stays active until the end of the period you’ve paid for, then stops.
  • Cancel within your first 30 days and you won’t be charged at all. This is longer than the 14 days the law gives you to change your mind.
  • After the first 30 days, payments aren’t refunded. A monthly payment covers that month. An annual payment covers the rest of that year. Your rights under consumer law if the service is faulty (section 8) still apply.
  • Deleting your family in Settings also cancels your plan. Everything is deleted within 7 days, as our privacy policy explains.

6. Fair use

Please don’t use KinLoop to forward large amounts of email that isn’t about your children’s activities, to try to break or overload the service, or to collect other people’s information. If a family forwards far more email than a typical household, we’ll talk to you before changing anything.

7. If the service is unavailable

We aim to keep KinLoop running all the time, but it may sometimes be down for maintenance or because of problems with our suppliers. If an outage lasts long enough to affect you, tell us and we’ll put it right, for example by extending your plan.

8. Our responsibility to you

  • We provide KinLoop with reasonable care and skill. If we don’t, contact us and we’ll try to fix it. If we can’t, you may be entitled to a refund.
  • We’re responsible for loss you suffer that was a foreseeable result of us breaking these terms or not taking reasonable care.
  • We aren’t responsible for loss caused by a missing or wrong calendar item where the original email was available to you, or for anything outside our reasonable control.
  • KinLoop is for personal, family use. We aren’t responsible for loss of business or income.
  • Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

9. If we end or change the service

  • We may suspend or close an account that seriously or repeatedly breaks these terms. Where we can, we’ll warn you first.
  • If we decide to stop running KinLoop, we’ll give you at least 30 days’ notice and refund any payment for time after it closes.
  • We may update these terms. For changes that matter, we’ll email you at least 30 days before they apply, and you can cancel if you don’t agree.

10. Your content

The emails you forward and the details you add stay yours. You let us use them only to run KinLoop for your family, as our privacy policy describes. The KinLoop name, wordmark and website belong to us.

11. Complaints and the law

If something goes wrong, email hello@kinloop.co.uk and we’ll reply within 5 working days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.